Terms of Service

Last Updated: January 1, 2026

Welcome to eSIMTown.com. By accessing our website or purchasing our travel eSIM products, you agree to the following Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By purchasing or using any product from eSIMTown, you acknowledge that you have read, understood, and agree to these Terms of Service and all applicable laws and regulations.

2. Our Services

eSIMTown provides digital travel eSIM products that allow customers to access mobile data services through supported mobile networks around the world.

All products are delivered electronically via email after successful payment.

3. Device Compatibility

Customers are responsible for ensuring that:

Their device supports eSIM technology.
The device is carrier unlocked.
The selected plan is compatible with their destination.

eSIMTown is not responsible for purchases made for incompatible devices.

4. Order Delivery

Most orders are delivered instantly.
Some orders may require additional processing.
Delivery is made to the email address provided during checkout.

5. Pricing

Prices are shown in the selected currency and may change without prior notice. Applicable taxes or fees may be added depending on your location.

6. Refund Policy

Because eSIM products are digital goods, refunds are generally not available once an eSIM has been delivered.

Refunds may be considered only under the following circumstances:

The eSIM has not been installed or activated.
The purchased eSIM cannot be delivered.
A technical issue is confirmed to be caused by eSIMTown or the service provider.
Duplicate payment was made.

Refund requests must include sufficient information for investigation.

7. Customer Responsibilities

Customers are responsible for:

Providing accurate order information.
Installing the eSIM according to the provided instructions.
Using the service in accordance with local laws.
Keeping QR codes and activation details secure.

8. Service Availability

Coverage, speed, and availability depend on local network operators and may vary by country, region, or device.

eSIMTown cannot guarantee uninterrupted service in every location.

9. Limitation of Liability

To the maximum extent permitted by law, eSIMTown shall not be liable for:

Network outages.
Roaming restrictions.
Device incompatibility.
Indirect or consequential damages.
Loss of business or profits.

10. Intellectual Property

All website content including logos, graphics, text, software, and product information remains the property of eSIMTown and may not be copied or distributed without written permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of British Columbia, Canada, unless otherwise required by applicable consumer protection laws.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@esimtown.com
Website: https://esimtown.com